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I haven't received a winner notification/prize

Prizes for winners in Nico Live programs will be shipped
as described below:

Winners will be contacted within two weeks, while prizes will be shipped
approximately 3 months after the drawing.

(1) Winners will be announced during a program
(2) Winners will be notified via their account email address approximately 2 weeks later
・Notifications will be sent from the domain @niwango.co.jp, so make sure your email client
is configured appropriately.
・If you are unable to access your account email, please change your account email address
by accessing your "Account Settings" from your My Page.
・Check your email junk folder to ensure it is free of any notifications.
(3) Follow the details described in the email notification and reply.
(4) Your prize will be shipped to the address you specified approximately 3 months after you reply.
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