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401 Video won't play


A notice explaining how to change your Flash player settings will be shown on the upper portion of the video player. This notice is geared towards users who receive the message: "Unable to write to local memory."



Double check the info below before proceeding.


Delete browser temporary files and history

Steps vary based on browser version.


Internet Explorer
ToolsInternet OptionsBrowsing historyDelete⇒Check Temporary Internet files and Website files/ History
⇒Delete⇒OK

Chrome
Customize and Control Google ChromeMore toolsClearing Browsing DataBrowsing history/ Cached images and filesClear browsing data

FireFox
Open MenuOptionsAdvanced Cached Web ContentClear Now

-----------------------------------------------------------------------------------------------------------------------------------

Click the link below once you have finished deleting your temporary files and history.


-Proceed to video watch page








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402 Check video player



Open a random video.



[1] Right click on the video player to open the menu.


Select Settings from the menu, and look for [2] Adobe Flash Player Settings.


Settings page displayed properly

Select the "Proceed to local settings." (see below)


Settings page not displayed

Check your browser and close all unnecessary browser windows (except the two below)

to make sure Adobe Flash Player settings are saved properly.

●The window (or tab) displaying this help information

●The window (or tab) being used to change your settings

Once you have completed the above click the "To Browser Check."  (see below)


Displayed from the beginning

If the following window is open from position [2] in the beginning,

select "Next." (see below)

[Local storayres.nimg.jp (or http//www.nicovideo.jp) is requesting permission

to save information onto computer]


- Proceed To Local Settings

- Web Site Local Settings

- Next



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403 Local storage



See/edit local storage settings.



Open the [1] folder listed as "local environment" from the tabs at the bottom.


Once you successfully open the local storage, [2] use the slider to set "res.nimg.jp (or www.nicovideo.jp) data saved to computer to "unrestricted". If [3] Do not show this again is checked then the slider will be disabled.


Update successful

Click "Proceed To Check Player Display"


Update unsuccessful (no response)

Check your browser and close all unnecessary browser windows (except the two below)

to make sure Adobe Flash Player settings are saved properly.

●The window (or tab) displaying this help information

●The window (or tab) being used to change your settings

Once you have completed the above click the "Website Local Settings."  (see below)



- Proceed to Check Player Display

- Website Local Settings


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405 Local Storage (edit environment settings)


Local storage

Edit local environment settings

ローカル記憶領域の設定、許可

A message stating "res.nimg.jp / www.nicovideo.jp is requesting permission to save files locally to your computer" will appear. Click Allow at the bottom of the window.


Step finished

Select "Proceed to check Player Display" from the bottom of the page.


Not finished (no response)

Check your browser and close all unnecessary browser windows (except the two below)

to make sure Adobe Flash Player settings are saved properly.

●The window (or tab) displaying this help information

●The window (or tab) being used to change your settings

Once you have completed the above click the "Website Local Settings."  (see below)

- Proceed To Check Player Display
- Website Local Settings


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406 Check video display


Check video display

Refresh the video watch page and check that the "Unable to write to local storage." message is no longer displayed.


Message no longer appears

Settings complete!


Message still appearing

Click the "Global Settings"link below.


- Global Storage Settings


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407 Web site local settings



Web site local settings

Please open Adobe Flash Player settings manager - Web site local settings (a separate page will open).



[1]
Select www.nicovideo.jp from your visited websites

[2] Use the slider to set it to not restrict maximum.

     Make sure the slider is unchecked so you can use it.

     In a similar manner, select res.nimg.jp and set it to not restrict.


When finished, proceed to the next page.


- Next

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408 Proceed to check video display


Check video display

Refresh the video watch page and check that the "Unable to write to local storage." message is no longer displayed.


Message no longer appears

Settings complete!


・Message still appearing

Check your browser and close all unnecessary browser windows (except the two below)

to make sure Adobe Flash Player settings are saved properly.

●The window (or tab) displaying this help information

●The window (or tab) being used to change your settings

Once you have completed the above click the "Website Local Settings."  (see below)

- Website Local Settings


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409 Global Storage Settings

Global Storage Settings
Please open Adobe Flash Player settings manager - global storage settings (a separate page will open).

Webサイトの記憶領域設定

Make sure the following message (boxed in red above) is checked:
Allow third-party Flash content to store data on your computer.

*Affects flash content of other sites. See here for more details.


When finished, proceed to the next page

- Next
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410 Video display check / Adobe Flash Player re-installation


Check video display

Login to niconico douga, open any video watch page, and check that the "Unable to write to local storage." message is no longer displayed.


Message no longer appears

Settings complete!


・Message still appearing

Proceed to "Reinstall Adobe Flash Player" from link below.

- Proceed To  Reinstall Adobe Flash Player
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411 Adobe Flash Player Download Page


Access the Adobe Flash Player download page.


Uninstall your current Flash Player and install the latest version.


Once re-installation is complete logout > restart your computer > and login.
Then check to see that the "Unable to write to local storage." message is no longer displayed.




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